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Certification Series: Exam 70-622 Vista Support & Troubleshoot

Posted on March 5th, 2009 by Jason Zandri No Comments »

Jason ZandriHello everyone and welcome back to the Certification Series!

Last week I posted an introduction to Exam 70-620 Configuring Vista Client where we looked at the details and skills needed for the exam and some certification information.

I’ll be posting more detailed information on the skills needed for that exam sometime in the near future, but today we’re switching gears by taking a close look at another Vista exam.

Exam 70-622 Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians was first released in June of 2007 and today we’ll take a look at:

  • details of the 70-622 exam
  • the profile of the skills you need to pass the exam (both practical and theory)
  • the credit towards certification that is granted for passing the 70-622 exam

Please note that there will be some overlap between exam 70-622 and some other Vista exams (70-620 and 70-621) simply because the topics are similar. A skill such as “Prepare a system for clean installation or upgrade” is required for all three exams. Also note that this information is not a substitute for study before taking the exam.

Overview of Exam 70-622 Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

If you’re interested in taking exam 70-622 you should have at least three to five years of experience as a tier 2 desktop support technician in a mid-sized corporate environment (and larger).

While hands on experience is always best, there is some wiggle room in the suggested guidelines based on your own learning capacity, training approach, and additional time you’ve worked with Vista in a lab, testing, and training environments. Your experience with Vista should include:

  • deploying the operating system (clean installs, upgrades and migrations)
  • managing security
  • troubleshooting network-related issues
  • understanding all of the different versions of Vista
  • knowledge of the base operating system functionality and it’s configuration
  • customization of the client OS
  • problem troubleshooting (all types)
  • dealing with customers (customer service)
  • understanding business needs (enterprise readiness)

[NOTES FROM THE FIELD] — I often get the question “Why do I need to know information pertaining to Windows XP Home, Windows Vista Home Premium, etc for Enterprise level exams? These desktop operating systems are generally not used in a corporate environment.”

The reason for the inclusion in the exams is due to the fact that you may very well run into these systems in the enterprise in rare instances. You might have a kiosk that was intentionally set up in a lobby on a guest network for customer use. You might have a situation where an executive is using their own laptop for work use and will need assistance getting into business resources.

The fact of the matter is, if it can be installed onto a work asset it is expected to be managed and you may need to know a few basic things about it.

Achieving Your MCITP Certification

When you pass exam 70-622 you earn credit toward the Microsoft Certified IT Professional (MCITP): Enterprise Support Technician certification.

Here’s where you can get additional details on Exam 70-622 beyond what I’m going to supply in this overview.

To achieve the MCITP: Enterprise Support Technician certification you must pass:

Here’s where you can learn more about the MCITP: Enterprise Support Technician credential.

Passing the 70-622 exam does not count towards credit for any other exams other than Microsoft Certified IT Professional: Enterprise Support Technician.

If you are already a Microsoft Certified Desktop Support Technician (MCDST), you can leverage the upgrade by completing only one exam — Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support.

[NOTES FROM THE FIELD] — The MCDST credential is a prerequisite for taking the upgrade exam to earn the MCITP certification. If you are not an MCDST and you take the 70-621 exam your transcript will show that you passed the exam but you will not have earned the MCITP.

If you do have your MCDST and pass the 70-621 exam you will also earn your MCTS: Windows Vista – Configuration certification as well.

More information:

Additionally, exam 70-621 can be used as credit for any certification requiring exam 70-620 as a required or elective exam.

Exam 70-622 – Profile of Skills Needed

Every certification track, Microsoft or otherwise, has a body of knowledge that you must have a solid understanding of in order to have the best chance of passing the exam. These will often be termed as skills to be measured, prerequisite knowledge, profile of skills or something to that effect but it means the same thing — these topics are what’s needed to measure your ability to accomplish the technical tasks that are aligned with the exam and the certification.

Outlined below are the prerequisites for 70-622 as defined at Microsoft Learning:

Deploying Windows Vista

  • Analyze the business environment and select an appropriate deployment method
  • Prepare a system for clean installation or upgrade
  • Deploy Windows Vista from a custom image
  • Perform post-installation tasks
  • Troubleshoot deployment issues

Managing Windows Vista Security

  • Configure and troubleshoot security for Windows Internet Explorer 7
  • Troubleshoot security configuration issues
  • Troubleshoot Windows Firewall issues
  • Troubleshoot Windows Defender issues
  • Apply security updates
  • Configure and troubleshoot access to resources
  • Troubleshoot authentication issues
  • Configure and troubleshoot User Account Control

Managing and Maintaining Systems That Run Windows Vista

  • Troubleshoot policy settings
  • Configure and manage the Task Scheduler
  • Configure and troubleshoot Event Forwarding
  • Apply and troubleshoot updates
  • Troubleshoot performance and reliability issues

Configuring and Troubleshooting Networking

  • Configure and troubleshoot network protocols
  • Configure and troubleshoot network services at the client level
  • Configure and troubleshoot remote access
  • Troubleshoot connectivity issues
  • Configure and troubleshoot wireless networking
  • Configure network security
  • Troubleshoot access to network resources

Supporting and Maintaining Desktop Applications

  • Support deployed applications
  • Troubleshoot software restrictions
  • Maintain desktop applications

Next time we’ll get into some details regarding the skills that are needed for the exam which include analyzing the business environment and select an appropriate deployment method and preparing a system for clean installation or upgrade.

I hope you’ve enjoyed this article and I am looking forward to any feedback you have on it as I work on additional sections in this series and on other topics. I would like to try to continue to build out different series of articles on different technologies so your input would be welcomed. Please feel free to contact me and let me know your thoughts.

Best of luck in your studies.


 

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